Frequently Asked Questions

Answer all of your questions

01. How long do I have access to the videos after I purchase?

Forever! Whether you purchase a single course or a monthly or yearly Membership. You have access to the content forever and you can download and print the material that comes within the lesson.

06. Is there sheet music included?

Yes. Where applicable, there are downloadable PDF’s containing sheet music for the content in the lesson.

02. Are the lessons downloadable?

Yes. All the content in the site is downloadable. The site consists of streaming videos but you can use IDM to download them and keep it. All the PDF’s are downloadable as well.

07. How do I become a member of VG Education?

Follow this link to become a member

VG Education Membership Plans

03. What new material is added regularly?

Each week a new Lesson video is added to the library. Lessons include topics such as chords, composition, harmony, improvisation, phrasing, practice routine, rhythm, technique, transcription and vocabulary. Jan regularly responds to the members if there’s any question.

08. What software do I need to use the site?

The site consists of streaming videos. It is recommended that you update your Flashplayer and use the most recent version of your browser.  It is also recommended that you are able to download and view documents in .pdf format.

04. What forms of payment do you accept?

All of VG Education’s payment processing is handled through PayPal. If you don’t currently have a PayPal account, it will be necessary for you to create one so that VG Education can process the recurring Membership Fee.
Through Paypal, you can choose to pay with your credit or debit card or with your Paypal balance. 
Once your account is set up, your monthly or yearly payments will automatically be processed through Paypal.

09. Are there lessons for beginners?

There are lessons for almost all ability levels on the site. And with the option to take any course at your own pace, there’s no pressure to learn everything. Use the scroll bar on the videos to rewind things you didn’t understand the first time, and even go frame by frame using the slow motion if you really want to look closely at a certain technique.

05. How long does it take to process my account?

The process is very fast. After completing your payment, you will receive a registration email which will allow you to set up your User Name and Password for VG Education. Note that the registration email will be sent to the email address associated with your Paypal account.

10. How do I cancel my membership?

You can end your membership by suspending or cancelling your recurring payments to VG Education through your PayPal account.  
Note that your account will immediately become inactive when you suspend or cancel your recurring payments.  Please suspend or cancel just before your renewal date.  

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